Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Customer", or "you") and GharHelp ("Company", "we", "us", or "our") governing your access to and use of the GharHelp website, mobile application, and services (collectively, the "Platform").

Additional Agreements

These Terms incorporate by reference our Privacy Policy. By using our Platform, you also consent to the collection and use of your information as described in our Privacy Policy.

Definitions

For the purposes of these Terms:

Eligibility

To use our Platform, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations

Account Registration

Account Creation

To access certain features of the Platform, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.

Service Description

Platform as Marketplace

GharHelp operates as a technology platform that connects Users with independent Service Professionals. We do not:

• Employ Service Professionals
• Directly provide home services
• Control the quality, timing, or legality of services performed
• Guarantee the availability of specific Service Professionals

Service Categories

Our Platform facilitates various home services including but not limited to:

• Electrical work and repairs
• Plumbing services
• Painting and carpentry
• Masonry and tiling
• Appliance repair
• Cleaning services
• CCTV installation

Booking Process

Service Request

To request services, you must:

1. Select the desired service category
2. Provide service details, location, and preferred timing
3. Review and accept the estimated pricing
4. Confirm your booking request

Booking Confirmation

Your booking is confirmed when:

• A Service Professional accepts your request
• You receive a confirmation notification from us
• Any required deposit or payment is processed successfully

Cancellation Policy

You may cancel a booking subject to the following terms:

• 24+ hours before service: Full refund
• 4-24 hours before service: 50% refund
• Less than 4 hours before service: No refund
• Professional cancellation: Full refund and priority rescheduling

Service Professionals

Independent Contractors

Service Professionals using our Platform are independent contractors. They:

• Control the manner and means of performing services
• Are responsible for their own tools, equipment, and transportation
• Maintain their own insurance as required by law
• Are responsible for their own taxes and legal compliance

Verification Process

We conduct verification checks on Service Professionals including:

• Identity verification
• Background checks where permitted by law
• Skill and experience verification
• License and certification validation (where applicable)

However, we do not guarantee the accuracy of verification information or the quality of services provided.

Payments & Fees

Pricing Structure

Our pricing includes:

• Service Fee: Payment for the service professional's work
• Platform Fee: Fee for using our Platform (typically 10-20% of service cost)
• Materials Fee: Cost of materials (if provided by professional)
• Taxes: Applicable taxes as required by law

Payment Methods

We accept various payment methods including:

• Credit/Debit cards
• Digital wallets
• Bank transfers
• Cash (in certain circumstances)

Payment Terms

• Full payment is due upon completion of services
• Deposits may be required for large projects
• All prices are in Nepalese Rupees (NPR) unless specified otherwise
• Prices are subject to change based on actual work required

User Conduct

You agree to use the Platform responsibly and ethically:

Required Conduct

• Provide accurate and complete information
• Treat Service Professionals with respect and courtesy
• Provide a safe working environment
• Pay for services received as agreed
• Provide honest feedback and reviews

Prohibited Conduct

• Harassing or discriminating against Service Professionals
• Requesting services outside the Platform to avoid fees
• Providing false or misleading information
• Interfering with Platform operations
• Attempting to access other users' accounts

Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

Specific Disclaimers

We disclaim all liability for:

• The quality, safety, or legality of services provided
• The accuracy of Service Professionals' credentials
• The conduct of Users or Service Professionals
• Service outcomes or results
• Damages to property during service provision
• Interruptions or errors in Platform availability

Limitation of Liability

General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GHARHELP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM.

Maximum Liability

Our total liability for any claims arising from these Terms or your use of the Platform shall not exceed the greater of:

• The total fees you paid to us in the 6 months preceding the claim, or
• NPR 5,000

Exceptions

These limitations do not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited by law

Modifications

Right to Modify

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Update the "Effective Date" at the top of these Terms
• Post a notice on our Platform
• Notify registered users via email for material changes

Acceptance of Changes

Your continued use of the Platform after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Platform.

Termination

By You

You may terminate your account at any time by:

• Contacting our customer support
• Using the account deletion feature in your account settings

By Us

We may suspend or terminate your access to the Platform if:

• You violate these Terms
• We suspect fraudulent or illegal activity
• Required by law or regulatory authority
• For any other reason at our sole discretion

Effect of Termination

Upon termination:

• Your right to use the Platform immediately ceases
• Any outstanding payments become immediately due
• We may delete your account information as described in our Privacy Policy

Governing Law

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of Nepal, without regard to its conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms shall be resolved through:

1. Negotiation: Parties shall attempt to resolve disputes amicably within 30 days
2. Mediation: If negotiation fails, parties shall attempt mediation
3. Arbitration: Unresolved disputes shall be settled by binding arbitration in Lalitpur, Nepal

Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class actions or class arbitrations.

Contact Information

For questions about these Terms or to report violations, please contact us:

We typically respond to legal inquiries within 3-5 business days.