Privacy Policy

Information We Collect

Personal Information You Provide

When you use GharHelp services, we may collect the following information:

Contact Information: Name, email address, phone number, and physical address
Account Information: Username, password, and profile information
Service Details: Information about the services you request, including location, service type, and timing
Payment Information: Billing address and payment method details (processed securely by our payment partners)
Communications: Records of your communications with us and service professionals

Information Collected Automatically

When you visit our website or use our mobile app, we may automatically collect:

Device Information: IP address, browser type, device type, operating system
Usage Data: Pages visited, time spent, features used, and search queries
Location Data: Approximate location based on IP address or precise location with your permission
Cookies and Tracking: Information collected through cookies and similar technologies

Important Note

We do not store complete credit card information on our servers. All payment processing is handled by PCI-compliant third-party payment processors.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To connect you with service professionals, schedule appointments, and facilitate services
Account Management: To create and manage your account, process payments, and provide customer support
Communication: To send service updates, appointment reminders, and respond to inquiries
Service Improvement: To analyze usage patterns and improve our platform and services
Safety and Security: To verify identities, prevent fraud, and ensure platform security
Marketing: To send promotional offers and updates about new services (with your consent)
Legal Compliance: To comply with legal obligations and resolve disputes

Legal Basis for Processing

We process your personal information based on:

Contractual Necessity: To fulfill our service agreement with you
Legitimate Interests: To improve our services and ensure platform security
Legal Obligations: To comply with applicable laws and regulations
Consent: For marketing communications and certain data processing activities

Information Sharing & Disclosure

We may share your information in the following circumstances:

With Service Professionals

To facilitate service delivery, we share necessary information with the professionals assigned to your service request, including:

Your name and contact information
Service location and details
Any special instructions you provide

With Service Providers

We work with trusted third-party service providers who assist in:

Payment processing
Data hosting and storage
Customer support services
Marketing and analytics

Legal Requirements

We may disclose your information if required by law, such as:

To comply with legal processes or government requests
To protect our rights, privacy, safety, or property
To enforce our Terms of Service
In connection with a business transfer (merger, acquisition, or sale)

Data Protection

All third parties with whom we share data are contractually obligated to protect your information and use it only for the purposes specified.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption: Data transmission using SSL/TLS encryption
Access Controls: Strict access controls and authentication mechanisms
Regular Audits: Security assessments and vulnerability testing
Employee Training: Regular privacy and security training for staff
Data Minimization: Collecting only necessary information and retaining it only as needed

Data Retention

We retain your personal information only as long as necessary to:

Provide the services you requested
Comply with legal obligations
Resolve disputes
Enforce our agreements

Typically, we retain account information for 7 years after account closure for legal and tax purposes.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing in certain circumstances
Data Portability: Request transfer of your data to another service provider
Objection: Object to certain types of processing
Withdraw Consent: Withdraw consent for marketing communications at any time

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within 30 days.

Marketing Preferences

You can manage your marketing preferences by:

Using the unsubscribe link in our emails
Adjusting notification settings in your account
Contacting our customer support team

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Essential Cookies: Required for basic site functionality
Preference Cookies: Remember your settings and preferences
Analytics Cookies: Understand how users interact with our platform
Marketing Cookies: Deliver relevant advertisements

Cookie Management

You can control cookie settings through your browser:

Most browsers allow you to block or delete cookies
You can usually find these settings in the "Privacy" or "Security" sections
Note that disabling cookies may affect site functionality

We also honor Global Privacy Control (GPC) signals for users who have enabled them in their browsers.

Third-Party Services

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review their privacy policies before providing any personal information.

Third-Party Integrations

We use the following categories of third-party services:

Payment Processors: Stripe, PayPal
Analytics Services: Google Analytics
Communication Tools: Twilio (SMS), SendGrid (email)
Cloud Services: Amazon Web Services

Children's Privacy

GharHelp services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting a notice on our website
Sending an email notification
Updating the "Last Updated" date at the top of this policy

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Contact for Previous Versions

If you would like to review previous versions of this Privacy Policy, please contact us using the information below.

Table of Contents